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5.1 Choosing a contact and preparing for a recall, 5.6 Identifying recall levels and timelines, 5.7 Notifying supply chain customers and notifying consumers. The time may vary depending on the type of product, size and scope of the recall. What if I need to update a recall notice that I already published? Provide the certification file number and a copy of the certification record demonstrating compliance to the appropriate safety standard to Health Canada. A CPSP inspector may request that this information be provided to them. Maintain good communication with supply chain customers. A company should maintain contact with its supply chain customers throughout the recall process to ensure they received and acted upon the information that was sent to them. Number of units returned, exchanged, refunded and/or provided repair kits. Communicate the recall on the HC website as soon as possible and within 2 business days. What are the recommended actions that a consumer should take if they have the affected product(s) in their possession? Having organized and up-to-date records of distribution networks and contacts will help ensure a recall quickly reaches all establishments that sell affected products. Any person who manufactures, imports, advertises, sells or tests a consumer product for commercial purposes who is not a retailer must prepare and maintain documents indicating from whom they obtained the product or to whom they sold it (or both if applicable). For example, in order to receive a refund, the company may require that the consumer return the product as proof that the product is no longer being used. For enquiries, contact us. The following are some best practices to consider when instructing your supply chain customers and consumers on how to deal with the affected product. Transport Canada Recall #2019623 Manufacturer Recall Number 19S52 Units Affected 56,112 Category Light Truck & Van Recall Details Issue: On certain Super Duty models equipped with a SuperCrew cab, after a crash where a front seat belt pretensioner deploys, the carpet and/or carpet insulation could catch fire. Have you reported this product safety issue to your Certification Body as required by your agreement with them? If the danger is "serious" and "imminent", then the voluntary recall is a level 1. The following is a brief summary of points for a company to remember when it has made the decision to voluntarily recall a product. Consumers may view the release by the US CPSC on the Commission's website. Sign up today for our Weekly Newsletter, Daily Newsletter and Breaking News Alerts. You should submit this information to the CPSP. It also covers supplier recalls of motoring equipment and car models, which may not … The recalling company should provide dates and timelines for their supply chain customers to return stock and identify mechanisms for return. If the corrective action is to replace the product, you should provide the certification file number and copy of the certification record demonstrating compliance of the replacement product to the appropriate safety standard to the CPSP. Consumers should immediately stop using the recalled products and . You will not receive a reply. Test the products regularly as part of an internal quality assurance program, or ask the supplier(s) to provide test reports to verify compliance with the CCPSA and its regulations or with the Cosmetic Regulations made under the FDA. Approximately of the recalled products were sold in Canada. Further action may also be taken by the CPSP if recall monitoring shows that supply chain customers were unaware of the recall and/or incident reports received by the CPSP after the recall was published indicate lack of awareness of the product recall. Report a product incident/recall using the. How consumers learned about the recall to help analyse the effectiveness of various communication channels. Have you received any reports of incidents or injuries to Canadians? In addition it can broaden the recall message through other channels, and may work with other international regulators to help publicize the recall when warranted. This action can include product correction or disposal. The CPSP will ask for a copy of this list in the event that it monitors your recall. As a best practice, a company should prepare a supply chain customer recall notice in English and French. The CFIA classifies recalls based on the level of health risk associated with the food product being recalled. This is often the case for level 1 and level 2 recalls, or for recalls involving high volumes of product distribution which may be of interest to the general public. Additionally, for level 1 recalls, the recall notice will be published via the newswire service and highlighted on the Healthy Canadians main website page. The CPSP may follow up with a company's supply chain customers, through on-site inspections, by telephone or on-line review, to verify that establishments have been notified of the recall and have taken the actions detailed in the recall notice, including removal of product from sale. It is important to keep a record of internal communications. For example, while reviewing submitted information, the CPSP could ask the company to escalate the level of a recall should there be reasonable grounds to believe the rate of the incidents or severity will increase. To further broaden messaging, recalls may be done jointly with other jurisdictions, such as the CPSC and/or PROFECO. What prompted this decision? You may wish to consider the following points: The company is responsible for the compliance of the corrected product to the appropriate legislation, regulation or standard. Any replacement product should meet the appropriate legislative or regulatory requirements and safety standards before they are distributed. Provide high quality jpg image files of the affected product(s). These products should be isolated from other stock to prevent distribution and sale. Français fr / Gouvernement du Canada. The certification file number will be included under the product description in the recall notice as an additional means of product identification. Schematic representation of the eight steps in the voluntary recall process. & H.D. What instructions will be given to your clients/supply chain customers regarding what to do with the recalled product? Provide a complete distribution list including client names, full addresses, phone numbers and, if available, the quantities sold to each. In those situations, generally the recall will be re-released with a new date, will link back to your original recall notice, and will include the phrase "Expanded Recall" in the title. Under section 14 of the CCPSA, a person who manufactures, imports or sells a consumer product for consumer purposes must provide an incident report to the CPSP after they become aware of a health or safety incident involving a consumer product for which they are responsible. The recalled products were sold from to . If the danger is "serious" but not "imminent", then the voluntary recall is a level 2. The best practices described in this document for the recall process are the same for consumer products that carry a certification mark, but you may also wish to consider the following: Should you require assistance in interpreting your obligations related to the recall of certified products, you may wish to discuss them with your product safety advisor or legal advisor. It is expected that a company's recall will be publicized as soon as possible and within the respective timelines. If the product(s) being recalled has been sold or distributed in Canada and Mexico, then a joint recall between the CPSP and PROFECO may be done. Provide the product supplier's name and address (if not the manufacturer). This guide is not a substitute for proper product safety quality assurance. Include a statement on the nature of the issue with the product and the hazard it poses to the consumer. Also learn how to report a problem. If yes, provide the number and the nature of the incidents and/or injuries. This document does not constitute part of the Canada Consumer Product Safety Act or its regulations or the Food and Drugs Act and the Cosmetic Regulations. phone number, e-mail address, and/or website) and the operating hours in which consumers can obtain information. Search the motor vehicle safety recalls database. For cosmetic recalls … Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada. Add clear jpg image(s) of recall product and images of any other relevant information. The levels of recall and their timelines are summarized in Table 1. Health Canada Regional Product Safety Offices Responsible for the United States of America. It may also be necessary for a company's supply chain customers to provide notifications to secondary or even tertiary distributors before the recall notice reaches the retail establishments that sold the affected product(s) to consumers.

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