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As a new employee, take some time to familiarize yourself with your company’s product offerings — get really clear on what the features of the products are and how your customers will benefit from using it. By continuing, you agree to Monster's privacy policy, terms of use and use of cookies. Most importantly, sales associates should master the skill of closing deals in order to become seasoned sales professionals. This means you reach the right people at the right time without searching for their information. Home Resources Resume Help Sales Associate Skills, August 23, 2019 | By Simon Fogg | Reviewed by Mark Slack, CPRW.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays. Sales associate skills and attributes, with examples of the top skills employers seek, for resumes, cover letters, and job interviews, and sample resumes. Let’s look at some of these skills and traits in more detail below. Examples of keywords and interpersonal skills: Related: Interpersonal Skills: Definitions and Examples. Include Skills in Your Job Application Materials: The skills listed here are those that are frequently programmed into the applicant tracking systems that many employers now use to review applications. That's why time management is crucial. Retail as an industry is geared towards making customers’ lives better through one product or another. Here are the key skills every sales associate needs to crush it at their job. Sally Sales123 Ocean AvenueSanta Monica, CA 90402(123) 456-7890sally.sales@email.com. They need to listen to and understand customers as they explain their requests and be patient when the sale doesn’t go as smoothly as expected. You'll get detailed feedback in two business days, including a review of your resume's appearance and content, and a prediction of a recruiter's first impression. Being able to write emails and correspond with customers online makes you a stronger employee, and you can even leverage writing as one of your core sales associate resume skills if you’re on the job hunt. When you have specific sales targets to reach and are working independently to achieve them, personal responsibility will keep you focused on and in alignment with your greater goals each day. Knowing how to be a good sales associate means developing thorough brand awareness, learning your store inside-out, and keeping up with the latest industry trends. Sales associates juggle various tasks and work against tight deadlines with competing priorities. On any given day a sales associate may need to use a POS system to process electronic transactions, track down information for customers, and assess what items may be understocked and in need of ordering. Working as a sales associate requires a wide range of abilities. If you have previous retail experience, you want to mention any accomplishments that contributed to your company's success, whether it's an award, implementing sales strategies, or documenting sales revenue. Starting with a solid foundation of product knowledge will help you better serve your potential customers and buyers so they feel supported and empowered to purchase and evangelize your company’s offerings. What will help give you an edge? You must be dependable, efficient, and able to multitask.

The desire to help others. You might not think of them as skills, but they can be learned, and if you highlight them in the hiring process, you will be more likely to get the job.

Stay up to date with the latest marketing, sales, and service tips and news. They are generally outgoing, polite and knowledgeable about the products they sell. Examples of keywords and team player skills: Also called people skills, interpersonal skills help you to interact appropriately with others. If you do not have experience using a CRM, check out this ultimate guide to learn the basics. If you want to improve your active listening skills, incorporate practices such as listening to your prospect’ wants and challenges fully before offering solutions, repeat back what you hear to ensure you heard them state the problem you are helping them solve, and ask thoughtful follow up questions to confirm understanding and build trust. Steps to Describing Your Retail Resume Skills. You may need to negotiate prices, delivery times, or even a product exchange while working in retail or sales. You may unsubscribe from these communications at any time. Premium plans, Connect your favorite apps to HubSpot. Whether it’s a customer asking you about discounts, or a stock inventory task you’ve been asked to handle, being able to calculate numbers quickly and accurately are useful sales associate skills. Step 2: Create an effective retail skills list by targeting your skills section at the job ad. If you are having trouble getting started or need more ideas, take a look at our list of skills for sales associates on the sales associate job description above. To be a successful Sales Associate you have to love communications, presenting and demonstrating products and understanding customer needs. Maintain a flawless personal appearance and professional demeanor. When you encounter repeat customers, ask them why they love using your company’s offering and what keeps them coming back. This will help you build enthusiasm for and knowledge of your company’s products beyond simply relying on personal experience (although as mentioned above, personal experience is a great place to start). Good negotiation skills are key to maintaining this balance. Read on to learn to which sales associate skills employers are looking for, and how to include them on your resume. Your ability to help customers troubleshoot their issue can give them a better overall experience and still think favorably of your company. As a sales associate, you will be required to communicate with people all day long. In general, Sales Associates represent the company and assist customers by assessing their needs and helping them find the right products or services. For example, if a prospect asks you a question you don’t know the answer to, remain calm and reply, “You know, I don’t know the answer to that offhand, but I’ll find out and follow up with an email by the end of the day.”. Sales associates who have a genuine enthusiasm about the products and services their company provides are able to go the extra mile because they truly understand the value of their company's offering. Selling can range from simply helping customers find what they’re looking for, to actively encouraging customers to buy more, or to buy specific things to achieve sales goals. Here are 10 skills to include on your sales associate resume: You may simply read the sample below or download the template (available for Google Docs and Word Online).

From giving simple directions (“where do you keep cookies?”) to being able to explain services and policies, your assistance allows customers to better use your store. The most important trait in a sales associate is an interest in helping others. Other Skills, 29%. You’d be surprised at how much people appreciate someone who attentively listens and provides support when necessary. Match Your Skills to the Job: Skill requirements will vary based on the job for which you're applying, so be sure to read the job description carefully and review our list of skills listed by job and type of skill. They greet the clients, manage cash registers and keep the store neat. Check out this list of insider resume tips if you’re still struggling to put together your application. Start typing to see results or hit ESC to close, Why Volunteering Is Important to Your Career, How to List Call Center Skills on a Resume: Best Skills and Examples, How to List Multitasking Skills on a Resume, How to Move Forward After Being Passed Over For a Promotion, Top Electrical Engineering Careers With Salaries, How to Address a Cover Letter When Applying for a Job, How to Set Up Correct Spacing for a Cover Letter, Teamwork Interview Questions With Example Answers, Data Modeling Interview Questions With Example Answers, How to Answer ‘Tell Me About a Time’ Interview Questions, Why employers want to see sales associate skills on your resume, How to list sales associate skills on your resume, Best sales associate skills to add to a resume, Sales associate qualities to include on a resume, Customer Service Skills: Definitions and 17 Examples, Communication Skills: Definitions and Examples, Interpersonal Skills: Definitions and Examples, Compliance with store security and loss prevention, Microsoft Office (Word, Excel, PowerPoint).

If you have time, a quick review would really make our day (it'll only take 15 seconds). Read our guide to stay up to date. Solicit feedback from more senior members of your team, and implement their feedback quickly. Among your set of skills, select the sales associate’s skills that match the job description. Written communication is necessary to create visual displays and write emails. You’ll need to understand basic accounting and stocking to keep track of where you are with respect to your goals and where you need to be. Alternative titles for this role are Retail Sales Associate, Sales Floor Associate, and Retail Salesperson.

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