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If you are not sure what email address SuccessFactors has against your profile, ask your line manager to go into the system to look at your Personal Details page to see the email address. Close then "Apply". SuccessFactors do not support all of the latest versions of Chrome/Firefox. This could be due to the level of competing activity on the store network. When creating a password in SuccessFactors, the following rules will apply: The system will automatically prompt you with the rules if you try to create a password that does not meet these rules. For pay and other issues in using the system: 1800 008 584, use Option 5 and listen for the prompts. The easiest way to get a password is to use the "Forgot Password" link on the login screen of SuccessFactors. If your time and attendance is managed in Kronos, you should first consult your line manager or the person who manages Kronos for your site/store about any issue with your pay. The preferred browser is Chrome, but if you need to use IE as your browser, then you may need to add the following sites to your Trusted Sites list: You may need to call the IT Service Desk via the number at the "Get Help" information at the top of the page. Trouble with your username or Payroll ID to log in? For pay and other issues in using the system: 1800 008 584, use Option 5 and listen for the prompts. This will send an email with reset instructions to the email address we have linked to your account. You could also try closing all other applications on the desktop before launching SuccessFactors. Trouble when using the Woolworths network. Under "Pop-ups," select Allow all sites to show pop-ups. Don't forget - SuccessFactors only contains payslips for any pays in that system. If you receive this message click on Yes to continue. Try accessing the system in a different browser (for eg. You will usually get this if you are trying to access a screen or function in SuccessFactors that you do not have permission to perform. Hier sollte eine Beschreibung angezeigt werden, diese Seite lässt dies jedoch nicht zu. You will need to contact the IT Service Desk via the number at the "Get Help" information at the top of this page to get your account unlocked. You can then follow the instructions to set up a new password. You will need to action the reset message within 30 mins of initiating the reset, otherwise you will need to go back to the login screen and try another reset. This issue has been experienced by some people using the Chrome browser on their Chromebook. If you are experiencing unacceptable delays, try again at another time, or consider accessing the system from any other internet connection, such as from home or through another device on a wi-fi network at a cafe for example. You may need to update your version of Chrome. In the top-right corner of the browser window, click the Chrome menu (three hotizontal bars). You only have six attempts at "guessing" your password before you get locked out, so if you can't remember your password, simply use the "Forgot Password" link on the login screen of SuccessFactors. Your username for SuccessFactors is simply your Payroll or Employee number (as shown in the examples below). Trouble with your password, or your account is locked? Click the menu button near your browsing bar (three hotizontal bars), Untick all boxes except for 'Cached images and files', Go to Settings > Security > Trusted Sites, Add https://my020004.payroll.ondemand.com, Add https://performancemanager10.successfactors.com, Tick 'Require server verification (https) for all servers in this zone. If you are a line manager and you are trying to complete an action for one of your direct reports in the My Time/Pay Transactions list, make sure you select the name of the direct report first from the drop down that appears next to where your name is in that tile, then choose the type of action. If you've tried that, or your time is not managed in Kronos, you should contact the People Advisory line via the "Get Help" information at the top of this page. If you can't access a copy of your payslip to find your Payroll ID, your line manager can find this in your Employment Information section in SuccessFactors. Under "Privacy," click the Content settings button. Only you can access payslips in SuccessFactors, so if you are having trouble accessing a payslip, please contact the People Advisory line via the "Get Help" link at the top of this page. Chances are the issue can be resolved in Kronos. Your username for SuccessFactors is simply your Payroll or Employee number (as shown in the examples below). You will need to action the reset message within 30 mins of initiating the reset, otherwise you will need to go back to the login screen and try another reset. SuccessFactors supports the following web browsers: To access Pay-related actions your browser will also need to have Flash V13.0 or higher, so some features may not work on an iPad, some tablets or phones. You may need to restart your browser for these changes to take effect. Here's how you can "clear your cache" for a Chrome browser: These issues have been experienced by people using Internet Explorer.

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